Customer Success Director – SaaS based customer engagement and marketing personalisation platform
- Location: London
- Salary: £65,000 - £85,000
- Job Type: Permanent
Customer Success Director – SaaS based customer engagement and marketing personalisation platform - £65,000 - £85,000
My client offers a customer insight and cross-channel email marketing solution to leading retailers across the globe. Celebrating their 5th birthday this year and aiming to grow their team of 45 to 75+ this an amazing opportunity to join a fast-paced, innovative company based in Shoreditch. This role will enable you work alongside successful entrepreneurs and with over 100 of the fastest growing retailers.
- This role will head a team of 4 Customer Success Managers which will grow rapidly this year.
- You will be responsible for designing, optimising and implementing customer success processes. These processes will develop as the company evolves.
- You will be directly involved in hiring plans from recruitment to training within your team.
- Account tracking for all accounts will be a key responsibility, you will allocate accounts, ensure retention and manage any issues or risks.
- This company are team driven and hands on, so you will support marketing and sales teams as well as product development in order to achieve overall goals and targets.
- Degree level educated.
- 5+ years experience within Customer Success/ Account Management managing Enterprise level retail clients.
- Leadership experience in hiring and managing different size teams within Customer Success.
- Data and Technology literate, strong relationship building skills and seniority/ leadership personality
You can apply for this role by sending us your CV or calling us now!
0203 869 2046 [email protected]
We recruit for a variety of opportunities in Digital so feel free to get in touch with us to find out how we can help you. You can learn more about me by looking me up on LinkedIn. Search for Jodie Turnham-Scott. (https://www.linkedin.com/in/jodie-turnham-scott-b1928983/)