Contract – Senior CRM/Loyalty Analyst

A global leader in influencing customer behaviour to drive revenue and add value for clients. With a unique blend of industry and sector specialists, this company delivers market-leading products and services to help build, manage and optimise customer relationships across four core capabilities: Loyalty, Lifestyle Benefits, Insurance and Assistance. 

Data is central to the loyalty proposition; the Senior Analyst will be responsible for delivering high quality analytics to the UK-based loyalty business and its clients. You will work closely with internal client teams and other analytical staff both in the UK and offshore, and interact directly with clients.

The Job

Initially a 2-month contract to support the team whilst looking for a perm Senior Analyst. Pivotal to this role is the ability to deal with and manage clients, discussing long term Loyalty & CRM Strategy with a large global hotel chain and Global Retailer. You will also be involved in (but not limited to):

  • Design and delivery of a range of analytics and BI services for EMEA clients
  • Responsible for effective design/delivery of Reporting, Analytics and Data Science projects
  • Working with clients in consultative manner
  • Mentoring a junior team of loyalty & CRM analyst’s
  • Working closely with internal data science, BI and client teams
  • Acting as an SME for the sales cycle
  • Providing senior level thinking to the wider BI&A team


  • 5 years plus in Loyalty from an agency environment
  • Experience managing clients at a senior level
  • Extensive hands on experience as Data Analyst in loyalty
  • Good mix of current experience with Tableau/Alteryx/‘R’/Python/SAS/SQL  or equivalent
  • Passion for current trends in analytics/data science/big data
  • Deep understanding of Loyalty data
  • Track record in delivering commercially-impactful analytical projects in loyalty
  • Strong communicator and client-friendly


Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Gabriella Morrey-Jones – Contract Consultant

0203 869 2050 // [email protected]

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