CRM Automation Manager - Fintech

CRM Automation Manager - Fintech

This is fast-growing, global fintech business operating in one of the industry’s most exciting and quickly advancing verticals. Already a major player in this innovative space, this forward-thinking business have their sights set on global domination and now would be a great time to join and help play a decisive part in their success story!


The Job

You will act as the bridge between the marketing and tech teams in order to take ownership of automated comms across various channels. You will need strong knowledge of technical API and SFTP integration as well as the experience with reporting and monitoring tools that enable company reporting on campaign ROI.

  • Take ownership for the automated comms infrastructure and stability across company brands.
  • Implement reporting, monitoring and safety controls which ensure we have good visibility of automated comms volume and performance.
  • Take ownership of devising an optimisation plan to improve effectiveness and engagement of customer communications.
  • Take responsibility for the set-up, branding and content updates of email content required by client facing teams.
  • Produce regular recommendation-based reports that enable the marketing team to optimise customer communication journeys across all touchpoints.
  • Support the technical development of additional customer marketing channels i.e. SMS, push, whatsapp, social media etc.



  • Technical marketing experience at a similar level with an ecommerce led business.
  • Sound experience with CRM / ESP tools.
  • Excellent attention to detail.
  • Experience managing automated customer lifecycle journeys.
  • Proactive and goal-orientated.
  • Ability to develop effective long-term working relationships at all levels within the business.
  • Commitment to continuous improvement and best practice.


Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don’t forget to register as a candidate too.

Tom Gould

Senior Consultant

020 3763 9755  //  [email protected]

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here