CRM Manager - Ecommerce - London

CRM Manager - Ecommerce - London

This is an opportunity to work for one the most exciting young companies in London at the moment who are successfully disrupting some of the biggest players in the industry. Operating from a flexible and collaborative space in London, this is a fantastic opportunity for someone to spearhead the customer acquisition channels for a fantastic, growing business.


The Job

You will be tasked with helping drive the delivery of a best in class CRM strategy, alongside the implementation of new platforms. Reporting to the Head of Marketing, you will be responsible for the management and optimisation of the customer journey.

  • Planning and delivering the CRM strategy with personalised segmentation at the heart t ensure relevant and targeted communications
  • Be a key-stakeholder in CRM transformation, facilitating all communications and objectives of the strategy and ensuring GDPR compliance
  • Mapping, maintaining and optimising the customer journey to deliver an on-brand, seamless customer experience at each stage of the customer lifecycle
  • managing the set up and delivery of key communications in order to facilitate the customer journey – both triggered/automated
  • Setup and manage to an agreed reporting structure across sales funnel, target segments and down to triggered/campaign communication.



  • Proven experience in a CRM role
  • Previous experience managing ESPs
  • Experience developing successful B2C integrated CRM or campaigns communications
  • Solid stakeholder management experience
  • Creative thinker


Apply Now

You can apply for this role now by sending us your CV or by calling us now! Don’t forget to register as a candidate too.

Tom Gould

Senior Consultant

020 3763 9755  //  [email protected]

Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. You can see more of my current vacancies by looking at my profile here