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Customer Success Manager - Referral Tech

Client/Customer Success Account Manager - Referral and Recommendation Tech - £40,000-48,000 plus benefits!

Central London


The Company

My client was only founded a few years ago, and yet have grown to become a market leader in their niche space of Referral and Recommendation tech. They have grown incredibly fast due to the quality of their platform and ability to AB test different incentive offers for their consumers. This allows them to ensure they are providing the best service for their clients, which is constantly adaptable.

Working with some of the country's best brands, and with some huge recent funding, they are now looking to expand their Client Success team further.

With a Professional services team of 6 people, this role will have you as part of a highly structured team of Client Success Managers. They also split their Client Success team into three parts, with one part focusing on Client Onboarding, one on managing support, strategy and renewals and the last team managing support and admin for their clients.

This role sits in their Client Success team managing Training, Support, Strategy, Meetings and also Renewal on the platform for their clients. You will need to be enthusiastic, personable and great at building relationships for their clients.

 

The Role

As a Client Success Manager, you will:

  • Manage a portfolio of some of the companies biggest and best clients, across multiple industries for referrals.
  • Work with the sales team to identify Cross Sell and Up Sell opportunities and collaborate with them on growth.
  • Create a clear data-strategy for each client and work closely with them to achieve this.
  • Work with clients on renewals and manage churn.
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.
  • Regularly meet clients on site as much as possible

 

You

  • You will have at least 2 years' experience either in a Customer Success or Account Management role with clients in the Marketing Tech/SaaS space.
  • You will ideally have experience analysing data or working with Adobe/Google Analytics or in AB testing.
  • You have an above average retention rate and client satisfaction.
  • You are bright, intelligent, and a quick-thinker.
  • You have a knowledge of digital or affiliate marketing and eCommerce.
  • You have experience managing clients and developing relationships.
  • You have some strong client-facing experience and regularly meet clients.
  • You ideally have previous management experience


Benefits

  • Health Insurance
  • Profit share scheme.
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Exposure to senior business processes and the founders of the company

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.

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