Customer Success Manager - SaaS Retail Digitalisation platform

Customer Success Manager - SaaS Retail Digitalisation platform

My client is an exciting tech start up, headquartered in London, who provide a platform for the digitalisation of retail space. The client provides leading global brands such as Mulberry and Citroen with a solution to work closely with each individual store to manage and monitor their displays. They are now looking for a talented Account Manager to join their Customer Success Management team.


The Job

  • This role will be responsible for the management of a customer portfolio following the implementation of their solution
  • You will manage and grow relationships with key clients and identify opportunities for improvement with the solution
  • This role will provide technical and analytical support to clients in order to optimise their use of the platform
  • You will feedback to the development team and work alongside other teams within the business to improve the solution based on market requirements



  • The ideal candidate will have Customer Success/ Account Management experience.
  • Experience working with clients in retail is a plus.
  • You will have a strong analytical/ technical background.
  • You will have great communication skills, a passion for technology and the ability to work both autonomously and well within a team.
  • A second language is a bonus


Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Joe Conlon Perry

0203 728 2974

[email protected]           

We recruit for a variety of opportunities in Digital so feel free to get in touch with us to find out how we can help you. You can learn more about me by looking me up on LinkedIn. Search for Joe Conlon Perry.