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German Speaking Customer Success Manager

German Speaking Customer Success Manager

German Speaking Customer Success Account Manager - Digital Marketing and Data Technology - £40,000-70,000 plus 20% bonus and benefits!

Central London

The Company

My client is the absolute industry leader in their field. Founded only 11 years ago, they've grown to over 1000 people globally with offices all over the globe. Working with some of the worlds biggest and best brands they have established themselves as market leader with their intelligent tech which allows companies to take control of their brand experiences for consumers.

They are rapidly growing across the UK and Europe, and looking to add passionate and enthusiastic people to the Customer Success team who have a desire to give the best possible experience for their portfolio of enterprise brands. You will be working on 15-20 brands across Europe focusing mainly on their fastest growing market in Germany!

With an amazing amount of benefits, training options and clear progression plan, this is really a great opportunity to join a growing business with an amazing class door to justify their fantastic culture.

The Role

As a Client Success Manager, you will:

  • Manage a portfolio of some of the companies biggest and best clients, across multiple industries on their digital experiences.
  • Work with clients on digital engagement on the platform and personally manage renewals and upsells.
  • Create a clear data-strategy for each client and work closely with them to achieve this.
  • Work with the wider Customer Success team to support more junior members and share knowledge.
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.
  • Meet clients on site as much as possible across Europe and the UK

You

  • You will have at least 2 years' experience either in a Customer Success or Account Management ideally with clients in the Marketing Tech/SaaS space.
  • You will need be fluent of ideally native German.
  • You will ideally have experience analysing data or working with Adobe/Google Analytics or in AB testing.
  • You have an above average retention rate and client satisfaction.
  • You are bright, intelligent, and a quick-thinker.
  • You have a knowledge of digital or affiliate marketing and eCommerce.
  • You have experience managing clients and developing relationships.
  • You have some strong client-facing experience and regularly meet clients.
  • You will ideally have another language.

Benefits

  • Health Insurance
  • Lunch allowance
  • Profit share scheme.
  • Completely flexible working hours
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Exposure to senior business processes and the founders of the company

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.