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Senior Customer Success Account Manager

Senior Customer Success Account Manager

  • Location

    London, England

  • Sector:

    Account Management

  • Job type:

    Permanent

  • Salary:

    £50000 - £80000 per annum + Bonus

  • Contact:

    Dan Bolter

  • Contact email:

    [email protected]

  • Job ref:

    002_1551205762

  • Published:

    3 months ago

  • Expiry date:

    2019-03-28

  • Startdate:

    ASAP

  • Consultant:

    #

The Company

My client is the absolute industry leader in their field. Founded only 11 years ago, they've grown to over 1000 people globally with offices all over the globe. Working with some of the worlds biggest and best brands they have established themselves as market leader with their intelligent tech which allows companies to take control of their brand experiences for consumers.

They are rapidly growing across the UK and Europe, and looking to add passionate and enthusiastic people to the Customer Success team who have a desire to give the best possible experience for their portfolio of enterprise brands. You will be working on 15-20 brands across Europe focusing mainly on the UK and some regions in Europe and Scandinavia.

With an amazing amount of benefits, training options and clear progression plan, this is really a great opportunity to join a growing business with an amazing class door to justify their fantastic culture.

The Role

As a Senior Client Success Manager, you will:

  • Manage a portfolio the companies biggest and best clients, across multiple industries on their digital experiences.
  • Work with clients on digital engagement on the platform and personally manage renewals and upsells.
  • Create a clear data-strategy for each client and work closely with them to achieve this.
  • Work with the wider Customer Success team to support more junior members and share knowledge.
  • Manage client strategy and support across the platform, to ensure they are using it to its full capability.
  • Meet clients on site as much as possible across Europe and the UK
  • Work directly with the head of Customer Success as one of the most senior members of the team.

You

  • You will have at least 4 years' experience in a Customer Success or Account Management role with clients in the Marketing Tech/SaaS space.
  • You will have worked with Tier 1 Enterprise brands previously
  • You will ideally have experience analysing data or working with Adobe/Google Analytics or in AB testing.
  • You will have experience managing enterprise clients.
  • You have an above average retention rate and client satisfaction.
  • You are bright, intelligent, and a quick-thinker.
  • You have a knowledge of digital or affiliate marketing and eCommerce.
  • You have experience managing clients and developing relationships.
  • You have some strong client-facing experience and regularly meet clients.
  • You will ideally have a second language.

Benefits

  • Health Insurance
  • Lunch allowance
  • Profit share scheme.
  • Completely flexible working hours
  • Life Insurance
  • Bonus Scheme
  • Bespoke 121 training
  • Exposure to senior business processes and the founders of the company

Apply Now

You can apply for this role now by sending us your CV or by calling us now!

Daniel Bolter

Executive Consultant

Sphere Digital Recruitment is acting as an Employment Agency in relation to this vacancy.